Frequently Asked Questions
Online Account and Login Questions
What web browser should I use?
We strongly, strongly recommend that you use Chrome as it is by far the most stable web browser. Next, we recommend that you use Safari. Students may also choose to use Mozilla Firefox. In general, we strongly recommend that you avoid using Internet Explorer given its dated systems, and its difficulties with more modern sites. In addition, always make sure your browser is up-to-date.
How do I login to my account?
- Click the “Login” link in the top right corner of our homepage.
- Enter your username or email address established when you created your account and password.
- If you forgot your password, you can retrieve your password via email by clicking on “Lost Password.”
- If you are still unable to log in, please contact customer service at firstname.lastname@example.org.
What can I do from my TarpleyPrep Dashboard?
- Your “My Courses” dashboard accessed automatically when you login provides access to all of your registered courses. Live course schedules can be found by clicking on the respective course. Live-online sessions are set-up individually with our expert tutors.
- Once logged in, you can also click in the upper left corner to access your profile and analytics dashboard. The analytics reports will provide access to previously taken assessments.
How do I sign up for the official ACT or SAT?
Setting Up and Using Zoom for Live-Online Sessions
What do I need to do before my first live-online session?
Before Your First Live-Online Session:
- Click here to download the Zoom meeting client.
- The download should start automatically. When the application has finished downloading, open the downloaded file and install the application.
- When Zoom is finished installing, you can simply close the application. You don’t need to set up an account.
- Your tutor will have sent you an email link to access your Zoom session. Click on the link in the email to open the meeting session. We recommended that you enter your Zoom session 5 minutes prior to the designated meeting time.
I am having difficulty launching Zoom for my Live-Online session.
Make sure you are using Google Chrome, Safari, or Mozilla Firefox from a Mac or Windows PC when accessing your live-online sessions. The Chromebook Operating System is not currently supported for online sessions.
- Make sure all software on your computer is up-to-date. If you have logged on to your computer recently and it has asked you to make an update but you have not, please take the time to make the update now.
- If your internet connection is unstable or slow, you may experience problems with your online session. Students on wireless internet will see this more often than students using a wired connection. If possible, access your sessions on a computer with a wired ethernet connection.
- Another possible issue is the browser. Every browser needs the Zoom plug-in to run smoothly. If, for any reason, the plug-in failed or crashed during launch you will continue to get the Zoom loading page.
- If the session hangs when you attempt to join a meeting, try closing the browser, and try re-launching in a new browser. For example, if you were attempting to launch a session in Safari and got stuck, you might try launching the session from Google Chrome.
- If you do not turn off your computer frequently, please do so now. If your computer prompts you to make any other software updates after your restart, please make those updates prior to attempting to join any online session.
- Your webcam should automatically activate when you join the session. To activate or deactivate your webcam once you are logged into the session, click on the camera/video icon next to your name in the bottom left corner of the window.
- The Zoom support team are online program and troubleshooting experts. If you follow the directions above and are still not able solve your issues, please call the Zoom Tech Support Team at: 888-799-9666 x2.
Audio or Video Issues with Zoom
- Check your audio and video settings by clicking on the Audio or Video icons in the bottom left corner of the window.
- There are various audio outputs for a given computer. The default audio could be associated to a different speaker such as (AirPlay, Bluetooth Speakers, Etc.) and those speakers could be off or on low volume.
- This video is a great resource to help you troubleshoot your video and audio settings.
- Students should be mindful of if they have headphones plugged in or if they are using the external speakers. Zoom allows you to use a different speaker and mic which may be different from the default.
Supported Operating Systems
- Mac OSX 10.6.8 (Snow Leopard)
- Mac OSX 10.7.x (Lion)
- Mac OSX 10.8.x (Mountain Lion)
- Mac OSX 10.9.x (Mavericks)
- Mac OSX 10.10.x (Yosemite)
- Windows 8.1
- Windows 8
- Windows 7
- We do not currently support Chromebook OS
- Safari 5 or higher
- Mozilla Firefox
- Google Chrome
- Internet Explorer 9 or higher